A new study has revealed that a number of Canadian executives are
more willing to partner and share both the risks and rewards with
outsourcers. As well, reducing costs -- while still important -- is
no longer the driving force behind a company’s decision to outsource
services.
The study, entitled Outsourcing: Shared Risks and Shared Rewards,
was conducted by telephone interview for Accenture by IDC Canada
Ltd. from December 2002 to January 2003, and is a snapshot of 175
Canadian executives’ perceptions toward outsourcing.
According to the report, outsourcing is not just about saving money
anymore. In fact, in many cases outsourcing clients expect the
vendor to offer more in the partnership than just reducing costs,
and want the service provider to "guarantee…a positive impact on
many business outcomes," said Ron Babin, associate partner with
Accenture in Toronto.

[http://www.computerworld.com.au/index.php?id=526056778&eid=-255]